Warranty
Through a constant focus on testing and quality control, the goal at Hawaiian Proline (HPL) is to use our expertise in manufacturing to deliver products that will take the use and abuse of sailing and come back for more. Unfortunately, due to extreme or improper usage, breakage can occur. In those cases, we are dedicated to working with our customers to find the quickest solution to get you back sailing.
You break it, we'll replace it. We warrant that HPL products are free from defects for one year from the date of purchase. If a HPL product breaks under normal use due to defective materials, manufacturing or workmanship, we'll replace or repair the product upon its return.
As with any warranty, there are a few qualifications:
Only Wave booms will be replaced if broken in surf conditions. This warranty will only be honored for the original purchaser. Breakage due to misuse, such as over-tightening the boom or failure to completely engage the twin pin extension clip connection will cause the boom to fail, and will result in the warranty not being covered. Breakage due to obvious abuse occurring outside the water will not be covered. This warranty covers HPL products only and does not cover personal injury or damage to other equipment. This is the only remedy available for product defect; special, incidental or consequential damages shall under no circumstances be recoverable. Taking Care of Warranty Issues If you have a warranty issue, the first step should be to contact your dealer, who can usually help to find the quickest solution to your problem.
If you can't do that, contact Derrick Ho at 714-891-7414, e-mail info at HawaiianProLine.com,or call our factory at 801-565-8003, and we'll help you get back on the water as fast as possible.
You break it, we'll replace it. We warrant that HPL products are free from defects for one year from the date of purchase. If a HPL product breaks under normal use due to defective materials, manufacturing or workmanship, we'll replace or repair the product upon its return.
As with any warranty, there are a few qualifications:
Only Wave booms will be replaced if broken in surf conditions. This warranty will only be honored for the original purchaser. Breakage due to misuse, such as over-tightening the boom or failure to completely engage the twin pin extension clip connection will cause the boom to fail, and will result in the warranty not being covered. Breakage due to obvious abuse occurring outside the water will not be covered. This warranty covers HPL products only and does not cover personal injury or damage to other equipment. This is the only remedy available for product defect; special, incidental or consequential damages shall under no circumstances be recoverable. Taking Care of Warranty Issues If you have a warranty issue, the first step should be to contact your dealer, who can usually help to find the quickest solution to your problem.
If you can't do that, contact Derrick Ho at 714-891-7414, e-mail info at HawaiianProLine.com,or call our factory at 801-565-8003, and we'll help you get back on the water as fast as possible.
Site Design: GilGausDesign.com © 2008 MacLean Quality Composites
